Terms of Service

Welcome to Veblika Desk! These Terms of Service ("Terms") govern your use of the Veblika Deskcustomer support system including our web application, chat widgets, email integrations, and centralized auth API (the "Service").

1. Agreement to Terms

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

2. Account Access

Veblika Desk utilizes a unified authentication API to manage your identity. You are responsible for safeguarding your password. Users with administrative capabilities (Owners) can create Organizations and invite Members. Owners are responsible for the actions of all Members associated with their Organization.

3. Service Provision

We provide you with:

• A centralized dashboard for managing support tickets via Gmail Google Pub/Sub hooks.
• An embeddable web chat widget for real-time communication via socket rooms.
• A role-based access control system.

4. Your Obligations

You agree to use Veblika Desk responsibly. You must not:

• Use the Service for anything unlawful or illegal.
• Attempt to bypass or break any security mechanism or centralized authentication measure.
• Embed the widget on websites that violate local laws.

5. Availability and Liability

Veblika Deskis provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We shall not be liable for any indirect or incidental damages resulting from your access to or use of the Service.

6. Contact Information

If you have questions about these Terms, please contact [email protected].