Privacy Policy

At Ticket System, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our customer support platform.

1. Information We Collect

We collect information that you directly provide to us through the use of the Service:

• Account Data: Name, email address, hashed passwords, and organization details.
• Integration Data: Information required to sync with third-party services like Gmail via Google Pub/Sub webhooks.
• Communication Data: Chat logs, email threads, and attachments processed through our platform.

2. How We Use Your Information

We use your information strictly to provide, maintain, and improve the Ticket System platform. We do not sell your personal data or the customer communication data passing through our widget or email integrations. We use the collected information to:

• Facilitate account creation and login processing.
• Generate support tickets from your inbound Gmail webhooks and real-time widget chats.
• Send administrative information and product updates.

3. Third-Party Integrations

Ticket System integrates with third-party platforms (like Google APIs). Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. Data Retention

We keep your information and support ticket data only for as long as necessary for the purposes set out in this privacy policy. When you delete your organization, your data is permanently removed from our active databases.

5. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].